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Health: Case Management
Case management refers to the constant ongoing support provided to individuals with mental illnesses to help them obtain the services they need. The case manager assesses needs, identifies skill deficits and refers the individual to providers of the appropriate services. Case management is intended to help patients/clients to develop skills for daily living, enhance their community tenure and prevent hospitalization.

Assertive Community Treatment (ACT) is acknowledged to be the most appropriate models of case management to provide services to those with severe and persistent mental illnesses and concurrent disorders. In the ACT model, a multidisciplinary team in the community where the individual lives, rather than in an office-based practice or an institution, provides case management. The team involves psychiatrists, family physicians, social workers, nurses, occupational therapists, vocational specialists, etc., and is available to the patient/client 24 hou...r a day, 7 days a week.

Case management is a collaborative process that assesses, plans, implements, and evaluates the options and services required to meet an individual's daily living needs.

Case management services are provided to assist clients in gaining access to the clinical, medical, social, educational, rehabilitative, vocational and/or other services that are essential to achieving optimal quality of life and community living. Case management services may include: service planning, basic support, limited crisis intervention, non-medical treatment, linking to community services, functional rehabilitation, life skills training and individual advocacy.

Case managers work with clients collaboratively in identifying needs and developing individual service plans. Case Managers work closely with clients to:assess their health and residential living requirements; encourage informed decision-making; provide links to community-based supports and services (i.e. Meals On Wheels); assist with daily living tasks (i.e. grocery shopping, banking and medical appointments); provide information regarding Wills, Power of Attorney, Public Trustee and Competency; and promote self-care and life skills training. Case managers also provide ongoing monitoring and assessment of each client's service plan to assures that goals are being achieved.

AUTHOR: Power, Asetha (2008) Homeless Hub. [Show More][Show Less]


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A Canadian Homelessness Research Network (CHRN) initiative. The CHRN has received financial support from the Government of Canada’s Homelessness Partnering Strategy and the Social Science and Humanities Research Council of Canada