EXECUTIVE SUMMARY

The 2014-2019 Housing Stability Service Planning Framework will help shape the transformation of Toronto's housing and homelessness services into an integrated, clientcentered, outcome-focused service system that will enable residents to remain in their homes longer and improve their well-being. It will guide Shelter, Support and Housing Administration (SSHA), other City divisions, and the community partners on which it depends in the planning, management, and delivery of SSHA's full range of housing and homelessness services over the next five years as we transition from a system that is now primarily focused on the administration of social housing programs and emergency responses to homelessness.

This work builds on the policy directions in Housing Opportunities Toronto: An Affordable Housing Action Plan, 2010-2020 (HOT Plan). Approved by City Council in 2009, the HOT Plan is the roadmap for the City's policy-work and investment decisions aimed at providing housing opportunities for everyone. The overarching goal that emerges from this Framework is to improve housing stability for vulnerable Toronto residents. Consistent with Toronto's Housing Charter, this Framework defines housing stability as having a place to live that is affordable, safe, secure, healthy, comfortable, and located in a neighbourhood of choice as well as being able to access and keep housing as one's needs change over time.