Assessing management costs and tenant outcomes in social housing: recommended methods and future directions

Reliable measures of provider efficiency and effectiveness are fundamental in enabling governments to determine how best to deliver social housing services. As confirmed by this research, however, Australia’s existing suite of official social housing performance measures is seriously inadequate in this respect and lags well behind other service realms (Pawson et al. 2014; CRC 2013a, p.15). The aim of this project, therefore, is to develop and trial a conceptual framework and methodology to address this problem. The research responds to the longstanding policy-maker and industry interest in improving performance metrics for Australian social housing; a sector encompassing both the public housing authorities and the not-for-profit landlord entities which cater for low and very low-income households.

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