Family Support Worker

Job Description:

Reporting to the Program Manager, the Family Support Worker is responsible for conducting provincially mandated support income reviews, investigations and assisting clients, under the Ontario Works Act and Social Housing Reform Act, to obtain maximum support income and stabilize the clients' income sources; assisting the organization in reducing program financial loss due to failure to obtain support income; gathering information to pursue reinstatement of defaulted support payments; ensuring court ordered support payments or private support arrangements are made; and acting on behalf of the municipality in the Superior Court of Justice (Family) and at tribunals.


  • Successful completion of a Community College Diploma in social services or related program with emphasis on social services or approved equivalent combination of education and experience.
  • Minimum three (3) years direct casework including experience in the social services income maintenance fields.
  • Valid Ontario Class "G" Driver's License and reliable vehicle for use on corporate business.
  • Satisfactory Police Criminal Background Check.
  • Knowledge of relevant Acts, regulations, policies and directives such as the General Welfare Assistance Act, Ontario Works Act, Social Housing Reform Act, Divorce Act, Family Responsibility and Support Arrears Enforcement Act and Family Law Act.
  • Knowledge of court rules, case law and protocol, including examination, cross-examination, making submissions and presenting documentary evidence to initiate and or conduct court proceedings.
  • Knowledge of and demonstrated ability in corporate core competencies including customer service, communication, team work, initiative/self management, accountability, flexibility and adaptability.
  • Skilled in dispute resolution, interviewing and investigation techniques to obtain settlements and Court Orders and to handle confrontational situations.
  • Demonstrated communication and presentation skills to present oral and written legal arguments before the Superior Court of Justice (Family) and to communicate information to diverse clients, solicitors and public.
  • Computer literacy utilizing MS Office software applications with proficiency in word processing, SDMT, Yardi and associated applications.
  • Ability to represent the municipality’s interests in all proceedings in a professional manner and in accordance with Regional and Departmental policies and practices.
  • Demonstrated initiative and ability to be innovative in recommending solutions to complex problems.
  • Mathematical ability to interpret and apply financial documentation to determine financial ability to pay support.
  • Ability to work outside regular business hours, as required.
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