Jama Shelton, Coordinator of Research and Evaluation at the Ali Forney Center in New York City, has been working with LGBTQI2-S youth in direct services since she was studying to become a social worker. Currently, she is finishing her dissertation on the need for systems change to better support transgender youth experiencing homelessness. Her dual perspective of the macro and micro views of the system allows her both to effect change at the policy level and to impact services for providers and underserved youth.