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Understanding the Needs of Workers in the Homelessness Support Sector
Author(s): Justine Levesque, Carter Sehn, Jordan Babando, John Ecker, Lonnie Embleton
Organization: Hub Solutions
Publisher: Canadian Observatory on Homelessness Press
Publication Date: 2021
Reaching Home has funded Hub Solutions, a social enterprise of the Canadian Observatory on Homelessness (COH) to research the needs of frontline staff in the homelessness support sector and identify opportunities and avenues to improve employment and workplace conditions in the sector. Four research questions guided this work: What are the key skills (e.g., technical, interpersonal, educational, lived experience, empathy, etc.) that are require...