Calgary has a 10 Year Plan to End Homelessness. And the Calgary Homeless Foundation has set very aggressive targets and benchmarks to reframe how our city thinks about and responds to homelessness. As a community, we have decided that it is completely inappropriate for a city of opportunity, like Calgary, to ignore the fact that we have 3,500 homeless men, women and children on our streets and in emergency shelters.

We have created 40 new programs in the last five years to move people from homelessness into housing with supports. Finding housing in our city is a key challenge – but just as critical is ensuring people have supports around them whenever they need them to keep that housing. The support piece is called case management. When working with homeless people, case management has to meet the needs of people with very complex lives and difficult histories. Case management should be person-centred, and delivered by a team of people from varying backgrounds. Open, honest communication and a non-judgemental approach are the keys to success as is ensuring people have an equal role in making decisions.

When case management is done well and people are engaged in the process, it changes lives. So far we have housed and supported 4,500 people in our housing and case management programs. Eighty to ninety percent remain in housing. These individuals are using jails and emergency rooms 54-85% less than when they were homeless and most importantly they are safe, secure and supported.   We see dramatic results that cost taxpayers significantly less than ignoring the issue. We know that it can cost upwards of $100,000 per person per year to use emergency shelters, and public systems when they are homeless. Our most expensive case management program is $36,000 per person, per year. Most are around $20,000. Each person in a case management program plays an active part in paying rent and accessing supports and many move into volunteer roles, education or employment.

Case management along with safe, affordable housing is a critical part of the success of our 10 Year Plan. We are well on our way to creating a diverse and adaptable system of care that can meet and respond to this complex issue. Our ending homelessness work in Calgary is helping to build a strong community where all Calgarians can take advantage of the great things our city of opportunity has to offer.

Katrina Milaney is the Acting Vice President of Strategy for the Calgary Homeless Foundation. Katrina has been a researcher for several years engaged in numerous collaborative projects that uncover the root causes of social issues including poverty and homelessness. She has a Master’s degree in Community Health Sciences and is currently pursuing a PhD in Interdisciplinary Studies.