Wrap-around service delivery is a team-based, collaborative case management approach. A case management approach represents a point-of-delivery, rather than a system-level, approach to coordination. The concept of Wrap-around programming is used to describe any program that is flexible, family or person-oriented and comprehensive – that is, a number of organizations work together to provide a holistic program of supports.
The following are other terms that are used to describe the approach: Child and Family Teams, Care/Case Coordination and Individualized Service Planning. In a Wrap-around approach, a team of professionals (e.g. educators, mental health workers) and key figures in a person’s life (e.g. family, community members, etc.) create, implement and monitor a plan of support.
Wrap-around is a strengths-based intervention. This means that it seeks to identify and capitalize on individual and family assets. A deficit approach, on the other hand, identifies individual and family problems and seeks to fix these. An individualized wrap-around plan is supposed to reflect the needs of the individual or family, rather than availability of services. A wrap-around approach is designed for people/families with complex needs. In the case of homeless individuals and families, a wrap-around approach works best with individuals/families that experience more than one barrier to remaining housed.