The booklet sets out tools and techniques that have been well received or recommended by people who are, or have been, homeless. The tools have also proven to be effective for the individuals and organizations that are undertaking various types of engagement. They were sourced from organizations in the capital region, as well as through a review of documents, and telephone calls, with organizations in North America that undertake regular and ongoing engagement with homeless people.

This booklet has a buddy — Engagement Framework — that sets out principles, levels of engagement, and practices for engaging people with experience of homelessness in a meaningful, respectful, and powerful way.