25 organisations that had implemented the Outcomes Star™ (or the Rochdale Dial version) were interviewed to identify good practice in implementing the Star. The following are brief highlights of the findings:
- Those motivated by improving keywork and service delivery found implementation more successful than those motivated by external pressures.... more
- Implementing the Star takes time and requires a change management process.... more
- Initial resistance from workers was a common challenge but usually overcome quickly.... more
Download the full research report which contains nine case studies including good practice examples of implementing the Star, combined with abundant evidence of its effectiveness.