Clinical Supervisor

Agency Profile:

This agency is a community based residential program that provides a place of safety, belonging, dignity, nourishment and education for homeless men with serious mental illness and those who have been in conflict with the law.


Crisis counselling, managing incidents, developing supervisor programs with measurable outcomes, consultation for admission/assessment interviews, case management consultations for other staff, leadership and staff supervision/training, group and individual counselling, preparing reports for internal/external use.

Reporting Relationship:

Operations Manager

Job Description:

We have developed and implemented a unique approach to respond to the full range and intensity of needs of our residents who are often not served by our community health and aftercare agencies, and who have challenges accessing community-based or supported housing.

We are committed to building a safer and healthier community by remaining a transparent and active neighbour in our community. Our organization believes every member of our community has value and purpose in life and, with the appropriate support, can make a contribution.

The Clinical Supervisor should be effective at designing, managing and implementing multidisciplinary systems of care, supervising and supporting all case management staff, individuals and group counselling and preparing reports reflecting program outcomes.

The Clinical Supervisor will support and enhance the internal community to create an environment consistent with the mission, vision and principles.

Liaises with:

  • The Executive Director
  • Operations Manager
  • Program Supervisors
  • Case Management Staff
  • Medical Professionals
  • Funding Sources
  • Certified Instructor
  • SPE Managers
  • Recreation Coordinator

The Clinical Supervisor will support and practice the evidence-based service model developed by our agency.

Administrative Responsibilities:

  • Accountable for compliance and accomplishment of program goals, developed by the agency, residents and clinical staff
  • Provide on-site leadership and presence in day to day operations, to include days, evenings and weekends
  • Over-all program development, design, implementation and evaluation
  • Provide leadership in case-management and mental health needs assessment
  • Create and implement educational, structural, social and skill development opportunities for residents
  • Assist in hiring case-management staff – reference checks, training, evaluation and promotion.
  • Assess the effectiveness of programs and implement changes in consultation with Management Team.
  • Responsible for professional program report requirements and record keeping for staff/resident interactions
  • Provide participating residents with individual, group and family counselling
  • Oversee regular site maintenance and house supplies
  • Ensure over-all compliance with our Policy and Procedures
  • Development and review of our Policy and Procedures
  • Facilitate weekly house meetings
  • Facilitate group programs based on needs of residents

Case Management and Resident Related Responsibilities:

  • One-on-One intervention with residents
  • Administer, design and manage therapeutic treatment plans tailored to individual resident needs using agency approved models.
  • Responsible for intake, assessment and referral process of new residents
  • Crisis counselling
  • Advocate for clients when necessary and assist staff in developing advocacy skills
  • Manage a caseload as required
  • Support clinical staff with case management

Supervision and Other Responsibilities:

  • Provide direct support and supervision of staff
  • Annual performance appraisals of permanent, case management staff
  • Identify staff training needs, organize/participate in offering in-service training and participate in annual training schedule
  • On-call responsibilities in rotation with the management team
  • Ability to assess risk/need in relation to community safety
  • Represent the agency at various events
  • Maintain a presence to staff and residents
  • Flexible to work days, evenings and weekends

Required Qualifications:

  • Minimum BSW, Bachelors of Psychology or Registered Psychiatric Nurse; Masters' level degree (e.g.: MSW) an asset;
  • Five years' experience in social service or related field – at least two of which should have been working with high risk adults;
  • A minimum of 2 years' experience in non-profit program management, administration and employee supervision;
  • A minimum of 2 years experience in a community residential program;
  • Clinical case management experience

Required Skills:

  • Crisis Intervention
  • Role-Modeling – for both staff and residents
  • Strong listening and problem solving skills
  • Advocacy skills
  • Effective written and verbal communication skills
  • Demonstrated competence in case management
  • Ability to apply theory to practice
  • Time management and organizational skills
  • Leadership skills – team building, motivational counselling, staff training
  • Public speaking skills
  • Sensitivity to diversity
  • Ability to cultivate and develop community partnerships
  • Proficient computer skills – MS office programs – data base
  • Prepare reports for funding opportunities
Publication Date: