The CHT ROP Participant Handbook states:
“The role of the staff is to support the program goals of ROP by mentoring, coaching and counselling program participants as necessary. Our program philosophy demands that each staff member develop with the ROP participants a relationship built on mutual trust and respect; and within that relationship, assist and support the participants in making positive changes. At the same time, staff must maintain a professional distance.
Interaction between a staff member and a participant is an opportunity for positive learning. Staff will help in identifying alternative ways of thinking, responding to frustration and achieving your goals.
Staff will encourage each other in delivering the best quality service to you; celebrating your growth and progress; challenging you when you seem to be losing sight of your goals; and welcoming you as a member of the ROP Community”.